@article{publication4068,
  title={Competitive advantage through take-back of used products},
  author={Heese, Hans S. and  Cattani, Kyle and  Ferrer, Geraldo and  Gilland, Wendell and  Roth, Aleda V. and  },
  journal={European Journal of Operational Research},
  volume={164},
  pages={143-157},
  year={2005}
}