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EPR Reference Database

Publication type: Academic Journal Article

Many happy (product) returns

Abstract/summary

Most companies view the handling of product returns as a costly nuisance. But some savvy businesses are making the process profitable.

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Author(s)
James Stock
Thomas Speh
Herbert Shear
Journal
Harvard Business Review
Year
2002
Volume and issue
80, 7
URL
http://hbr.org/2002/07/many-happy-product-returns/ar/2
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